Domestic TV quality pass rate increased to 87%

According to the 2012 China Flat Panel TV Quality Analysis Report released by the Center for Conformity Testing of Digital TV Standards, the qualified rate of domestic TV products last year was 87.8%, which has been increasing year by year in the past three years.

According to the report of the Ministry of Industry and Information Technology, the passing rate of domestic television quality checks in 2010 was 81.08%, 84.62% in 2011, and 87.8% in 2012. In unqualified television products, the problem is mainly concentrated on the screen and the built-in speaker. These two components have the problem of unqualified, which directly reduces the picture quality and sound effects of the television. The report also revealed that, in addition to hardware quality, the after-sales service of TVs, especially smart TV products, has become a hot issue for consumers' complaints. In 2012, complaints for home appliance after-sales services reached 23,436, accounting for 18.6% of the total complaints for home appliance products. .

It is understood that the penetration rate of smart TVs in the overall TV market has exceeded 40%. Compared with traditional TV products, the functions and configuration of smart TVs are more complicated. The user's after-sales service needs are based on a single hardware fault repair. Including the system configuration maintenance, software upgrade debugging, use demonstration guidance.

However, at present, there are no clear regulations on the software services of the color TV brands in the government or the industry. This has led to the different standards for the overall TV service of the color TV brands and has not met the needs of consumers.